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Error 1920

Error

Error 1920.Service Urchin 6 Slave Scheduler (Urchin6SlaveScheduler) failed to start. Verify that you have sufficient privileges to start system services.

OR

Error 1920.Service Urchin 6 Webserver (Urchin6Webserver) failed to start. Verify that you have sufficient privileges to start system services.

Symptoms

  • Receive this error at the end of the Urchin installation, causing it to rollback
  • MySQL Database set up correctly
  • Under Admin Account – not a privilege issue, AND/OR
  • Installing on Windows Vista or Windows Server 2008

Cause

  • Incomplete installer file, OR
  • Incorrect MySQL configuration settings, OR
  • User Account Control is enabled in Windows Vista or Windows 2008, preventing the installer from starting the services.

Resolution

  1. If using Windows Vista or Windows Server 2008, disable User Account Control in Control Panel >> User Accounts (a reboot will be required). Try this first step before proceeding to the following.
  2. Do a MySQLDump in your urchin database (/path/to/mysql/bin/mysqldump.exe -u [user] -p [urchindb] > output.sql). You will be prompted for that user's password.
  3. Re-Download installer (make sure /urchin/var/urchinwebd.conf file exists when this error comes up).
  4. Check that MySql allows for Innodb transactional database/application use
  5. Check ‘transactions per hour’ for the ‘urchin’ account (may be set to 0 by default)