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Urchin Support Plans

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Upgrading Urchin 6 to Newest Version

Urchin 6, as it's in constant development, often has a minor revision update. For example, from 6.5.01 to 6.6. These minor updates (any 6.* upgrade) are free for those that have purchased an Urchin 6 license. Follow the steps below to upgrade your Urchin installation without losing any data or customizations.

How do I see query parameters in my reports?

By default, Urchin 6 doesn't show query parameters in most content reports. The parameters are only shown in a single report called the Page Query Terms report (Content Optimization - Content Performance - Page Query Terms). This is a slight problem for dynamic sites that rely on query parameters for unique pages. Thankfully this can be fixed with the addition of a simple filter.

The address of any web page can be separated into different parts. Have a look at the following URL:

http://www.mysite.com/products.php?q=24

Why Doesn't Urchin 6 Support Microsoft SQL Server?

We occasionally get this question from people who are not familiar with MySQL or PostgreSQL - the two databases that Urchin 6 supports. Although there's no official answer to this question, we can provide some educated guesses:

  • Microsoft SQL adds an additional (hidden) cost to Urchin 6
  • More hardware requirements
  • MS SQL requires more administration
  • A frosty Google/Microsoft relationship
  • There are acceptable alternatives