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Urchin Support Plans


Upgrading to Urchin 6 from Urchin 5

Since the release of Urchin 5 in May 2008, customers have been slowly making the switch to Urchin 6 - Urchin 6 has many enhancements over Urchin 5. Follow the steps below to get Urchin 6 setup and migrate your configuration and data from Urchin 5.

Upgrading Urchin 6 to Newest Version

Urchin 6, as it's in constant development, often has a minor revision update. For example, from 6.5.01 to 6.6. These minor updates (any 6.* upgrade) are free for those that have purchased an Urchin 6 license. Follow the steps below to upgrade your Urchin installation without losing any data or customizations.

How do I see query parameters in my reports?

By default, Urchin 6 doesn't show query parameters in most content reports. The parameters are only shown in a single report called the Page Query Terms report (Content Optimization - Content Performance - Page Query Terms). This is a slight problem for dynamic sites that rely on query parameters for unique pages. Thankfully this can be fixed with the addition of a simple filter.

The address of any web page can be separated into different parts. Have a look at the following URL:


Why Doesn't Urchin 6 Support Microsoft SQL Server?

We occasionally get this question from people who are not familiar with MySQL or PostgreSQL - the two databases that Urchin 6 supports. Although there's no official answer to this question, we can provide some educated guesses:

  • Microsoft SQL adds an additional (hidden) cost to Urchin 6
  • More hardware requirements
  • MS SQL requires more administration
  • A frosty Google/Microsoft relationship
  • There are acceptable alternatives

Why does my Google Analytics data differ from Urchin?

When running Google Analytics and Urchin side-by-side, it's not uncommon to see data discrepancies between the two. There are a few possible reasons for this:

Using Google Analytics and Urchin Simultaneously

If you're currently a Google Analytics or Urchin 6 customer, it is very easy to track your site's usage with both products simultaneously. Depending on the code version (ga.js or urchin.js) only one additional line of code is necessary.

For ga.js
Insert the following line above pageTracker.trackPageview();:


For urchin.js
Insert the following line above urchinTracker();: _


What does "(other)" mean in my reports?

Have you ever seen that annoying "(other)" line in any of your reports and wonder what it means. Obviously, it's not telling you anything useful other than something is generating visits on my site, but what?! Let's take a few steps back and talk through how Urchin works.

Differences between Urchin and Google Analytics

A few times a month, we're asked "why are my stats different between Urchin and Google Analytics?" If Urchin and GA are looking at the exact same data and there's a numbers discrepancy, 95% of the time it's caused by the visitor tracking method in use.

CPC Source Manager

With the release of version 6.5.00, Urchin has the ability to automatically download and process Adwords CPC data. Unfortunately, the process isn't as smooth as Google Analytics' integration with Adwords, but it's better than having to manually download Adwords data before processing.

Urchin 6.5 Unleashed to Masses

Unbelievable! After almost 3 years of silence, we've seen four versions of Urchin 6 launched in the nine months. Urchin 6.400 was followed by 2 point releases (.01 and .02) in summer 2008, and December saw the launch of 6.5.