-->

Urchin hasn't been updated since 2012.
If you're ready to replace Urchin,
Check out Angelfish Software

Urchin Support Plans

Trouble Activating License

No Internet Connection


If you need to activate an Urchin 6 License, but your server does not have an internet connection, you will need to contact Actual Metrics to have a license manually generated for you. Before contacting us, be sure to complete the following steps:

  1. Log into your MySQL or Postgres Urchin database.
  2. Execute the following command: update uglobals set ucgl_serial='<YOUR SERIAL>';
  3. Execute the inspector from urchin/util and save its output to a file.

With Internet Connection


If you are having trouble activating a purchased Urchin 6 license, it may need to be reset. There are a few cases when you may need a license reset. These include:

  • The Urchin server crashed and Urchin is being reinstalled.
  • The Urchin server was deprecated and Urchin is being installed on a new server.

If you fall into any of these situations, or think that you need a serial reset for any other reason, click here to request one.